The real cost of an iPhone 5: life in the Foxconn factory

Date: 13-09-2012
Source: The Guardian

An undercover reporter joined thousands on the production line battling to meet deadlines for iPhone 5

Any committed foodie will wax lyrical about the value of provenance – the integrity of the food, the care and craft behind creating it. How long, then, before this middle-class preoccupation with quality, traceability and plain goodness of the things we buy extends into technology?

We suspend our ethics when Apple launches a new phone. That unboxing is a virgin moment, as if the phone morphed inside the box from the tiny sparkling seed implanted by Jonathan Ive. Slide your finger through the  Designed In California seal and your phone takes its first breath…

It’s a supreme piece of packaging design, but the reality is far from an immaculate conception. Foxconn, the Chinese manufacturer of iPhone, has faced a steady stream of criticism and concerns from poor working conditions to suicides.

Now the Shanghai Evening Post has published a detailed diary of working life at the Foxconn production plant by undercover journalist Wang Yu. He lasted 10 days in the plant, seven of which were in training, and three on shifts “marking placement points on the back plate”. Foxconn recruited 20,000 new workers in March to meet its production targets for iPhone 5, and has to produce 57m in one year, Wang’s report stated.

No doubt much of the nuance has been lost in this translation by, (who bafflingly signed off from this piece by saying how excited they were about seeing the new iPhone 5) but Wang complains of having to work on 3,000 phones during a 10-hour shift, paid only 27 yuan ($4.27) for two hours’ overtime.

“An iPhone 5 back-plate run through in front of me almost every 3 seconds. I have to pickup the back-plate and marked 4 position points using the oil-based paint pen and put it back on the running belt swiftly within 3 seconds with no errors. After such repeat action for several hours, I have terrible neckache and muscle pain on my arm. A new worker who sat opposite of me gone exhausted and laid down for a short while. The supervisor has noticed him and punished him by asking him to stand at one corner for 10 minutes like the old school days. We worked non-stop from midnight to the next morning 6 am but were still asked to keep on working as the production line is based on running belt and no one is allowed to stop. I’m so starving and fully exhausted.”

Dormitories smell of rubbish, sweat and foam, and the reporter wrote of cockroaches in the wardrobes and dirty bedsheets. reports at least 18 suicides at Foxconn plants in two years, and as a result dorm windows have been barred, which gives the impression of a prison. The various facilities include a gym, canteen, hospital, library and playground, which Wang claims are under-resourced or rundown.

Employees are told that if they set off the metal detectors in the high security production floor they will be sacked on the spot, and claims one employee was dismissed for carrying a USB charging cable.

“When I walked into the production floor after passing through the metal detector door, I heard loud sounds of machinery engines and a very dense of plastic smell. Our supervisor warned us: ‘Once you sit down, you only do what you are told.’ The supervisor finally present us the back of the iPhone 5 and shows it to all of us and said: ‘This is the new unleashed iPhone 5 back plate, you should be honored having the chance to produce it.’

This is very far from being only Apple’s problem, of course. Foxconn manufactures parts for just about every other consumer tech firm too (the company’s most recent corporate social responsibility report from 2010 cites 935,000 employees, so it is enormous), including HP, Sony-Ericsson, Amazon and Dell. It makes the Kindle and Wii as well as iPhones and iPads, and until recently made Xbox consoles.

There have already been pledges this year by Apple, as Foxconn’s highest profile client, and Foxconn to improve housing and working conditions, followed by the latest concerns over the use of student labourers to help meet production demands. The Guardian has asked Foxconn to comment.

Samsung too is facing allegations of abuse and poor working conditions in its production plants including hiring 16- and 17-year-olds – again battling to meet deadlines for new devices.

As long as there is massive demand, so suppliers will fight to cut costs and deliver those products as cheaply as they can. As consumers, our own attitudes towards the quality and the true price of those products is the one thing we can try to address. There is no immaculate iPhone conception – just an exhausted team of Chinese labourers.


2 Responses to The real cost of an iPhone 5: life in the Foxconn factory

  1. Alyssa says:

    As an avid Apple user, I must admit that I was intrigued by the prospect of a new iPhone being introduced to the market. Too often we become so caught up in our new products, that we do not take the time to think about the production process and how they came to be in our hands. We do not consider the implications that their production has on the workers at the Foxconn plant in Shenzhen and elsewhere. This is truly a situation where the problem has become out of sight, out of mind. Consumers are relatively uniformed of what is taking place across the world. Perhaps if more people were exposed to stories, like this one from Wang Yu that you shared, consumers would think twice before rushing to preorder the newest iPhone. The story you share here is compelling; hearing Wang’s account of a coworker who was punished when lying down would certainly open consumers’ eyes to what is taking place.

  2. […] Implications of iPhone 5 Posted by Alyssa ⋅ September 14, 2012 ⋅ Leave a Comment Filed Under  Apple, Consumer, Foxconn, iPhone When clicking through the blogosphere, I sought out articles pertaining to the new iPhone 5.  I was expecting to see posts detailing its new features and sleek look.  However, as I scrolled through the recommended blogs, one post in particular caught my attention- The real cost of an iPhone 5: life in the Foxconn factory.  […]

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