What will business technology look like tomorrow?

13. July 2017

Date: 13-07-2017
Source: The Economist
Subject: A new way to work

Two experts from MIT analyse the business implications of our digital future

Machine, Platform, Crowd: Harnessing our Digital Future. By Andrew McAfee and Erik Brynjolfsson. W.W. Norton; 402 pages; $28.95 and £22.99.

IN 2014 Andrew McAfee and Erik Brynjolfsson of the Massachusetts Institute of Technology published “The Second Machine Age”. The book was a balanced portrait of how new digital technologies were poised to improve society, even as they increased unemployment and depressed wages. In their latest work, “Machine, Platform, Crowd”, the authors seek to explain the business implications behind these developments.

Mr McAfee and Mr Brynjolfsson believe that the latest phase of computers and the internet have created three shifts in how work happens. The first is artificial intelligence (AI): a move from man to machine. In the past people worked with computers and, at the same time, were augmented by them: what the authors call the “standard partnership”. But that model is breaking down as computers improve and take more control.

You need only look at self-driving cars, online language translation and Amazon’s prototype cashierless shops to see that something big is happening. Digital technologies used to be applied to information—first numbers and text, and, later, music and video. Now, the digital technologies are invading the physical world.

For instance, designing a “heat exchanger”, a part in appliances like refrigerators, means balancing many different specifications and constraints. Humans settle for one that works well enough because to find the optimal one is too hard. But new “generative design” means AI-infused software can run zillions of tiny permutations to find the best possible design—one that a human might not come up with. And with 3D printing, those designs might be shared, modified and manufactured anywhere. Read the rest of this entry »

Why the Economic Payoff From Technology Is So Elusive

6. June 2016

Date: 06-06-2016
Source: The New York Times

Your smartphone allows you to get almost instantaneous answers to the most obscure questions. It also allows you to waste hours scrolling through Facebook or looking for the latest deals on Amazon.

More powerful computing systems can predict the weather better than any meteorologist or beat human champions in complex board games like chess.

But for several years, economists have asked why all that technical wizardry seems to be having so little impact on the economy. The issue surfaced again recently, when the government reported disappointingly slow growth and continuing stagnation in productivity. The rate of productivity growth from 2011 to 2015 was the slowest since the five-year period ending in 1982.

One place to look at this disconnect is in the doctor’s office. Dr. Peter Sutherland, a family physician in Tennessee, made the shift to computerized patient records from paper in the last few years. There are benefits to using electronic health records, Dr. Sutherland says, but grappling with the software and new reporting requirements has slowed him down. He sees fewer patients, and his income has slipped.

“I’m working harder and getting a little less,” he said. Read the rest of this entry »

Where Computers Defeat Humans, and Where They Can’t

16. March 2016

Date: 16-03-2016
Source: The New York Times

By ANDREW McAFEE (right) and ERIK BRYNJOLFSSON (left)McAfeeBrynjolfsson CC

ALPHAGO, the artificial intelligence system built by the Google subsidiary DeepMind, has just defeated the human champion, Lee Se-dol, four games to one in the tournament of the strategy game of Go.

Why does this matter? After all, computers surpassed humans in chess in 1997, when IBM’s Deep Blue beat Garry Kasparov. So why is AlphaGo’s victory significant?

Like chess, Go is a hugely complex strategy game in which chance and luck play no role. Two players take turns placing white or black stones on a 19-by-19 grid; when stones are surrounded on all four sides by those of the other color they are removed from the board, and the player with more stones remaining at the game’s end wins. Read the rest of this entry »

The age of smart machines

25. May 2013

Date: 23-05-2013
Source: The Economist: Schumpeter

Brain work may be going the way of manual work

IN HIS first novel, “Player Piano” (1952), Kurt Vonnegut foresaw that industry might one day resemble a “stupendous Rube Goldberg machine” (or as Brits would say, a Heath Robinson contraption). His story describes a dystopia in which machines have taken over brain work as well as manual work, and a giant computer, EPICAC XIV, makes all the decisions. A few managers and engineers are still employed to tend their new masters. But most people live in homesteads where they spend their time doing make-work jobs, watching television and “breeding like rabbits”.

It is impossible to read “Player Piano” today without wondering whether Vonnegut’s stupendous machine is being assembled before our eyes. Google has designed self-driving cars. America’s military-security complex has pioneered self-flying killing machines. Educational entrepreneurs are putting enlightenment online. Are we increasingly living in Vonnegut’s dystopia? Or are the techno-enthusiasts right to argue that life is about to get a lot better?

Two things are clear. The first is that smart machines are evolving at breakneck speed. Moore’s law—that the computing power available for a given price doubles about every 18 months—continues to apply. This power is leaping from desktops into people’s pockets. More than 1.1 billion people own smartphones and tablets. Manufacturers are putting smart sensors into all sorts of products. The second is that intelligent machines have reached a new social frontier: knowledge workers are now in the eye of the storm, much as stocking-weavers were in the days of Ned Ludd, the original Luddite. Bank clerks and travel agents have already been consigned to the dustbin by the thousand; teachers, researchers and writers are next. The question is whether the creation will be worth the destruction. Read the rest of this entry »

The Future of Work: When Machines Do Your Job

11. July 2012

Date: 11-07-2012
Source: Technology Review
 Researcher Andrew McAfee says advances in computing and artificial intelligence could create a more unequal society.

Future work: Andrew McAfee says machines are replacing human workers in more types of occupations.

Are American workers losing their jobs to machines?

That was the question posed by Race Against the Machine, an influential e-book published last October by MIT business school researchers Erik Brynjolfsson and Andrew McAfee. The pair looked at troubling U.S. employment numbers—which have declined since the recession of 2008-2009 even as economic output has risen—and concluded that computer technology was partly to blame.

Advances in hardware and software mean it’s possible to automate more white-collar jobs, and to do so more quickly than in the past. Think of the airline staffers whose job checking in passengers has been taken by self-service kiosks. While more productivity is a positive, wealth is becoming more concentrated, and more middle-class workers are getting left behind. Read the rest of this entry »

What’s the Simplest Thing That Could Possibly Work?

27. May 2010

Montag, 24. Mai 2010, 16:52:09 | amcafee

A little while back, an Enterprise 2.0 evangelist from a huge multinational tech company came to see me. He showed me their tools for social networking, blogging, group formation, tagging, & etc. They all looked pretty good; if they’d made any mistakes in designing the user interface or experience, I couldn’t spot them.

I asked him how the rollout was going. As best I can remember, he said something like “Progress is slower than I’d like. I don’t know why more people aren’t doing more. I think part of it is that we have a huge Intranet, and these tools can be hard to find. I think a lot of our people aren’t even sure they exist.” Read the rest of this entry »

Enterprise 2.0 is Not THAT Big a Deal

30. November 2009

Freitag, 20. November 2009, 18:05:43 | amcafee

 I’ve been thinking about what to write in the wake of the recent Enterprise 2.0 conference. One more summary seems unnecessary, since there have been so many good ones already. And the debates are starting to feel a little trumped up and warmed over, and so less fun to wade back into. And then I got inspiration from Greg Lloyd, President and co-founder of Traction Software and longtime technologist. In addition to running his company Greg finds time to write a great blog, and his post after the conference was called “Enterprise 2.0 Schism.” In it, he likens the current E2.0 controversies to a religious schism, and divides the community into three sects: Strict Proletarians, who believe it’s all about the people, Strict Technarians, who believe it’s all about the technologies, and Strict Druckerians, who “believe that “2.0″ should be considered a modifier of Enterprise rather than an allusion to mere Web 2.0 technology…”

Read the rest of this entry »